Your email/chat request will be dealt with by a live agent and not by an automated system. Our live support service are offered 24/7, so you can get in contact with us at anytime.
If you have not received your card and it has been over 1 hour please email us straight away. If you are having difficulties in redeeming a card, or have any general question we will be glad to hear from you.
After these steps have been taken and you have still not received your card, please contact us.