Fix Common Issues for iTunes

Card is not valid

If you see a message that says that your card is not valid, here's what to do:

1. Try entering your redemption code manually. When you redeem an App Store & iTunes Gift Card or redeem an Apple Gift Card, tap or click You can also enter your code manually. Make sure that you enter the redemption code that begins with "X", not a different number on the card.

2. Make sure that you enter the correct characters. Some letters and numbers look alike, such as:

Card has already been redeemed

If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple ID balance. Learn how to check your Apple ID balance.

• Check your balance on your iPhone, iPad, or iPod touch
  1. Open the App Store app.
  2. Tap your photo or the sign-in button at the top of the screen. You might be asked to sign in with your Apple ID.
  3. If you have a balance, the amount appears below your name. If you don't see an amount, you don't have a balance.

• Check your balance on your Mac
  1. Open the App Store. If you see the sign-in button at the bottom of the sidebar, click it and sign in with your Apple ID.
  2. If you have a balance, the amount appears below your name. If you don't see an amount, you don't have a balance. 

• Check your balance on your Windows PC
  1. Open iTunes for Windows. If you're not signed in, sign in with your Apple ID.
  2. At the top of the iTunes window, click Store.
  3. If you have a balance, the amount appears below your name. If you don't see an amount, you don't have a balance.

Card is not activated

If you see a message that says that your card has not been properly activated, please let us know.

Code must be redeemed in a different country or region

If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.

If you’re still having trouble, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement. 

To assist you better, please include the details below:

1. Order ID

2. Screenshot of the pop-up/error message 

3. Additional information (if any)

NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.