After your payment is received your order will be processed and your card will be dispatched via email as a Jpeg attachment to the email address you chose to have your product delivered to at checkout.
If you are a first time buyer your order may need to be verified. This security procedure is to ensure you have authorized the payment from your account. Your product will be sent to your email address within 1 hour of payment in most cases. If you have not received your order please contact us and we will happily look that up for you.
The card will not be dispatched via post as it is a digital product.
If this is your first order from us, remember to keep an eye on your spam and junk mail folders, it is possible that your card has gone to your spam/junk without you noticing.
After these steps have been taken and you have still not received your card, please contact us.
Your email/chat request will be dealt with by a live agent and not by an automated system. Our live support service are offered 24/7, so you can get in contact with us at anytime.
If you have not received your card and it has been over 1 hour please email us straight away. If you are having difficulties in redeeming a card, or have any general question we will be glad to hear from you.
On average, our email response time is within 10 minutes.
