We are open 24 hours a day and seven days a week.

If you have not received your card within 1 hour please email us straight away at following email address: support@electronicfirst.com

We offer an outstanding live email support service and live chat support. The average response times are within 10 minutes.

So if you are concerned, worried or even confused, drop us an email and we will be glad to help or explain the procedure.

Please make sure you do the following:

You have checked the email address you provided at checkout and/or your PayPal/Skrill email address you used to pay for the card (make sure you have access to this email account).

If this is your first order from us, remember to keep an eye on your spam and junk mail folders, it is possible that your card has gone to your spam/junk without you noticing.

After these steps have been taken and you have still not received your card, please contact us.

Your email/chat request will be dealt with by a live agent and not by an automated system. Our live support service are offered 24/7, so you can get in contact with us at anytime.

If you have not received your card and it has been over 1 hour please email us straight away. If you are having difficulties in redeeming a card, or have any general question we will be glad to hear from you.

After these steps have been taken and you have still not received your card, please contact us.