Frequently Asked Questions
After your payment is received your order will be processed and your card will be dispatched via email as a Jpeg attachment to the email address you chose to have your product delivered to at checkout.
If you are a first time buyer your order may need to be verified. This security procedure is to ensure you have authorized the payment from your account. Your product will be sent to your email address within 1 hour of payment in most cases. If you have not received your order please contact us and we will happily look that up for you.
The card will not be dispatched via post as it is a digital product.
If you have not received your card within 1 hour please email us straight away at following email address:support@electronicfirst.com We offer an outstanding live email support service and live chat support. The average response times are within 10 minutes.
So if you are concerned, worried or even confused, drop us an email and we will be glad to help or explain the procedure.
- You have checked your spam/junk mail folders.
- You have checked the email address you provided at checkout and/or your PayPal/Skrill email address you used to pay for the card (make sure you have access to this email account).
If this is your first order from us, remember to keep an eye on your spam and junk mail folders, it is possible that your card has gone to your spam/junk without you noticing.
After these steps have been taken and you have still not received your card, please contact us.
Your email/chat request will be dealt with by a live agent and not by an automated system. Our live support service are offered 24/7, so you can get in contact with us at anytime.
If you have not received your card and it has been over 1 hour please email us straight away. If you are having difficulties in redeeming a card, or have any general question we will be glad to hear from you.
On average, our email response time is within 10 minutes.
