Fix Common Issues for Nintendo Switch

This Code Has Already Been Used

• Verify that you are entering the correct Download Code, it is a 16-digit code that is sent to your email address after you made the purchase.
• If some numbers are hard to read, try entering similar numbers. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
• Restart your device and check if it's been loaded to your account.

Error Code: 2811-6058

If you are getting this error, please verify you are entering the download code correctly before trying again. If you're still getting the error, please wait a short while before trying to redeem the download code again.

Error Code: 2813-6055

Verify that your Nintendo Account is set to the correct country, then try to redeem the prepaid card. EU/UK prepaid cards can only be redeemed in EU/UK region. 

• Verify that you are entering the correct Download Code, it is a 16-digit code that is sent to your email address after you made the purchase.
• If some characters are hard to read, try entering similar characters. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
• A download code can only be redeemed on a Nintendo eShop set to the same region as the game. (For example, a code sold for use in the United States can only be redeemed with a Nintendo Account and/or Nintendo eShop also set to the United States.)
• If you are attempting to use a download code or system from a different region (a North American download code with a European system, for example), the download code will not work. You may wish to give the download code to someone who will be able to redeem it or work with the retailer who sold you the download code.
• If the download code is still not working, it may not have been activated correctly at the store. Please check with the retailer that provided the code.

Error Code 2813-0055 - The item corresponding to the code you entered is not currently available. Please check the release date. If the product is not yet released, please try again after that date.
 

NOTE:

• If you receive this error code, it indicates that either the download code has expired or the content you are attempting to redeem the download code for has not yet been officially released for purchase on the Nintendo eShop.
• Different software titles may become available at different times of day on their release dates.
• You can determine if the game or downloadable content is available for purchase by checking the game's page on the Nintendo Switch Nintendo eShop. If it is available for purchase, then the download code should be redeemable for the content, unless it has expired.
• A Nintendo Switch Online membership prepaid card can be redeemed in the Nintendo eShop for the country where it was purchased.

WHAT TO DO:

1. Log into your Nintendo Account on accounts.nintendo.com, and ensure that the country setting is correct.
2. Once the country setting has been updated on your Nintendo Account to a country where the Nintendo eShop is available, power off your console and then power it back on.
3. After powering the system back on, you should be able to access the Nintendo Switch eShop from the HOME Menu. You may need to re-enter your Nintendo Account login.

If you’re still having trouble, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement. 

To assist you better, please include the details below:

1. Order ID

2. Screenshot of the pop-up/error message 

3. Additional information (if any)

NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.