You should read the terms and conditions set out below before purchasing goods using
this website.
These terms and conditions apply to the purchase of subscriptions/ memberships/ points/
timecards/and gaming keys over this website. In using this website for
this purpose, you agree to be bound by these terms and conditions. If you do not
understand or accept these terms and conditions, you must refrain from
purchasing our products and using the website. These terms and conditions must be read
in conjunction with any other applicable terms and conditions governing
the use of this website, including the Legal Disclaimer, Privacy Policy, and Copyright
Notice.
In these terms and conditions, the expressions “we”, “us” and “our” are a reference to:
Electronic First FZ LLE Creative City Media Free zone, Creative Tower,
Fujairah, UAE
Ordering procedure
We shall have no liability (including liability for negligence) for the acts or
omissions of telecommunications service providers or for failures of, or faults
in their networks and equipment. You may offer to purchase the products described in this
website for the price specified on this website.
Your order must contain your name, postal address, phone number, e-mail address, and any
other ordering information specified on this website.
Confirmation of your payment will be sent to your e-mail address once your payment has
been cleared. This will be done by a third party service provider such as
PayPal/Crypto.
You may not cancel an order once it has been submitted, even if you have not yet
received confirmation of payment.
Payment and price
All subscription/memberships/ timecards and points codes will only be emailed once the
verification process has been completed, once payment has cleared.
Prices are exclusive of goods and services tax and any other charges. All items
purchased from our website are sent via email from our servers located within
the UAE. If your delivery address is outside of the UAE, you may be subject to import
duties and taxes, which are levied once a shipment/ product reaches your
country. Any such additional charges for customs clearance must be borne by you. You
should note that customs policies vary widely from country to country;
electronicfirst.com advises each customer to contact their local customs office for
further information.
Cancellation due to error OR unavailability
You acknowledge that products may be listed at an incorrect price, with incorrect
information. In these circumstances, we reserve the right to cancel the
transaction.
If a cancellation of this nature occurs after your credit card has been charged for the
purchase, we will immediately issue a full refund to your credit card
account for the amount in question.
Delivery
We shall have no liability (including liability for negligence) for the acts or
omissions of telecommunications service providers or for failures of, or faults
in their networks and equipment. Delivery of our products will be effected in the manner
described on this website i.e. products purchased online will be
dispatched via email upon receiving your order.
A scan of the original card will be sent to your registered email address. All cards are
archived by Electronic First for 6 months, 12 month memberships will be
archived for 12 months.
Refunds/Returns/Replacements
Under certain conditions, (e.g. customer error when making order, incorrect card
delivered) or any error in the ordering process, Refunds/Returns/ Replacements
are available for purchases in our online store. Please contact us to determine the
eligibility for refunds and returns. Refunds are only processed after we are
in receipt of an unused item. This process can take up to 24 hours after the sale.
Due to the nature of the product (digital download), refunds cannot be given
immediately, a time period of 24 hours is applied to insure that the item has not
been redeemed by the previous customer. Refunds can take from 5-7 working days to show
up in your account.
Replacement cards will be given to the equivalent value of the card initially purchased.
Returns will be accepted provided the product is in its unused condition and can be sold
on. Being a digital product, a return will be investigated to insure
the product code has not been redeemed. Unused products will be issued a full refund.
You acknowledge that if there are any account issues, the customer will be given the
details of the appropriate service to contact. This will need to done by
the customer themselves, and not by our customer support agent..
We are funds can only be authorized up to 30 days after purchase.
Security
Unfortunately, no data transmission over the Internet can be guaranteed as totally
secure. Whilst we strive to protect such information, we cannot ensure the
security of any information which you transmit to us. Therefore any information which
you give to us is transmitted at your own risk. Any photo identification
such as scans of a Passport, Driving license, or any other ID cards will be deleted
immediately from our system once the customer has been verified.
Payments will be taken via a third party. PayPal/Crypto is encrypted with 128 bit SSL
security. If you have any queries about security issues whilst making
payments, please contact us at [email protected].
Once you are a verified customer, any digital product purchased will be instantly
emailed to your registered PayPal email address upon receiving payment. We
reserve the right to limit the number of products and purchased made by any verified
customer if we feel the need to.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught
willfully entering an erroneous or fictitious order will be prosecuted
to the fullest extent of the law. Our verification process enables us and all legitimate
crime prevention and prosecution authorities to trace individual users
engaging in criminal activities on our website.
Privacy
We undertake to comply with the terms of our Privacy Policy in relation to the
collection and use of your personal information.
Electronic First may disclose your personal information to third parties to complete a
transaction on your behalf or provide you with a service that you have
requested. For example, payments on the Website are processed by a third party
contractor.(i.e. Pay Pal).
Disclaimer and limitation of liability
To the extent permitted by law, we exclude all liability arising from or relating to
your use of this website including the online purchase of our products, as
set out in our Legal Disclaimer.
We do not warrant that the details on this website concerning those goods or services
will satisfy the laws of any other country. It is your responsibility to
determine whether these details satisfy the laws of the jurisdiction which you reside
(if that jurisdiction is outside of the UAE) and, if the details do not
satisfy the laws of your jurisdiction, you may not order any goods or services from this
website.
Changes to these terms and conditions
We reserve the right to amend these terms and conditions from time to time. Amendments
will be effective immediately upon notification on this website. Your
continued use of the website following such notification will represent an agreement by
you to be bound by the terms and conditions as amended.
Termination of access
Access to this website may be terminated at any time by us without notice for any of the
following grounds.
You fail to make any payment to us when due
You breach the terms of this Agreement (repeatedly or otherwise)
When requested by us to do so, you fail to provide us within a reasonable time with
sufficient information to enable us to determine the accuracy and validity
of any information supplied by you, or your identity
We suspect you have engaged, or about to engage, or have in any way been involved, in
fraudulent or illegal activity on the site
Your identity / IP address has been flagged up as ‘suspicious’ by our third party
services providers.
General
We shall have no liability (including liability for negligence) for the acts or
omissions of telecommunications service providers or for failures of, or faults
in their networks and equipment.
In these Terms, ’Intellectual Property Rights’ means patents, database rights,
copyright, design rights (whether registered or unregistered) and other similar
rights, together with the right to apply for the protection of any such rights. All
Intellectual Property Rights in the site shall be owned by us absolutely.
If any of these terms and conditions are held to be invalid, unenforceable or illegal
for any reason, the remaining terms and conditions shall nevertheless
continue in full force.