If you have purchased any of the products listed below, it is quite common for this key to encounter this error. Rest assured, your key can still be activated.

Microsoft Office 2019 Professional Plus

Microsoft Office Professional Plus 2016 1 PC

Microsoft Office Professional Plus 2019 1 PC

Office Professional Plus 2019 Telephone Activation Key (Global)
 

You may TRY the solution we have for this error below. However, if you do not wish to try the solution below, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement.

Now, should you prefer to resolve this, please follow the instructions below:

1. On the Activation Wizard window, click Back, then select the I want to activate the software by telephone option to make use of Microsoft office telephone activation, then Next.

2. Select your county/region from the dropdown menu, and call the toll-free number provided.  

• If you see a notice that 'Telephone activation is no longer supported for your product' you can ignore this. You may still complete the phone activation by calling the Microsoft Office Licensing Activation Centers in your country. See your country and telephone number/s to call here.

3. When you call the Activation Center, you'll be asked to provide the installation ID (displayed on your screen).

4. After your installation ID is verified, you'll receive a confirmation ID. In the Activation Wizard, type the confirmation ID in the spaces provided at the bottom of the screen, press Next and then Finish.

 If you didn't receive any confirmation ID, please follow this video on How to get a Confirmation ID.

However, if the above solution/s does not work, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement. 

To assist you better, please include the details below:

1. Order ID

2. Screenshot of the pop-up/error message

3. Additional information (if any)