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Office key/activation not working, what do I do?

Modified on: July 2, 2024

So sorry about that. We always strive to give you the best customer service, so we've compiled below the solutions for common Office activation errors/issues.

  • This product key has already been used

You can find the solution for this error in this article

  • Token Not Found

You can find the solution for this error in this article

  • Key Not Activated / Invalid

You can find the solution for this error in this article

  • Download not working/taking too long 

You can find the solution for this error in this article

  • Activated Maximum Number of Times 

You can find the solution for this error in this article

  • Office Professional Plus 2019 Telephone Activation Not Working 

How to get Confirmation ID / Blocked IID / Invalid

Official download link not working

You can find the solution for this error in this article

  • Office Professional Plus 2019 Telephone Activation Key is Blocked

You can find the solution for this error in this article

  • Office App Icon/Shortcut is Missing

You can find the solution for this error in this article

However, if none of the above solutions work, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement. 

To assist you better, please include the details below:

1. Order / Transaction ID

2. Screenshot of the pop-up/error message 

3. Additional information (if any)

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