I just added the Office key into my account but I can't get the download working/taking too long, what should I do?

• Firstly, make sure that your internet connection is stable enough. Next, go to your Microsoft Account Services & Subscriptions (login to the correct account you associated the Office with), then select Install next to it. 

• If you can't find your Office under Services & Subscriptions, you can also check it in your Order History. Refine your search by selecting All available under Ordered within.

• If this didn't help, please try downloading it from an incognito browser, i.e. Google Incognito (Press CTRL+Shift+N to open incognito browser).

However, if the above solution/s does not work, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement. 

To assist you better, please include the details below:

1. Order ID

2. Screenshot of the pop-up/error message 

3. Additional information (if any)