CE-30022-7 when attempting to launch the game.
Reinstall the game
Patch error / unable to download patch files.
Internet/ISP-related issue; copy the game from someone or download using a reliable internet.
Error 2146697211 during launcher boot.
Internet/ISP-related issue; Power cycle your modem.
Region-related errors
Ensure that your codes, keys, and FFXIV related purchases have the same region as your SE account. For example, ff your SE account is NA, then your CD Key must be NA as well.
“Cannot connect to server within the time limit” error when signing in on PS4.
You might need to activate it on PS4 first. If not, Internet/ISP-related issue; Power cycle your modem.
2002 Lobby Connection Error.
Internet/ISP-related issue; Power cycle your modem.
Error 90002: Connection to the server was lost.
Resolving internet/ISP-related issues.
Error i2501
Your IP is blocked. Try using another internet provider or VPN to connect to a different network.
Error 401 and 601
Ensure that your billing address is the same as the registered address when you first created your account. This shouldn’t be an issue with digital purchases. For 401, use an internet provider with no installed add-ons.
FFXIV Launcher Error “The server is not responding.”
Restart your computer.
FFXIV Boot Error “Unable to complete version check [30605][503]
Internet/ISP-related issue; Power cycle your modem.
“An unexpected error has occurred. Exiting FINAL FANTASY XIV.” With several dx11.exe items.
Reinstall the game.
“An error has occurred. Please confirm the status of any relevant options and then try again. For details, please contact the Square Enix Support Centre. (Error code: 406)”
Payment related. Ensure you entered the correct payment information and that you have sufficient funds in your bank account. Ensure that your billing address is the same as the registered address when you first created your account.
If you’re still having trouble, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement.
To assist you better, please include the details below:
1. Order ID
2. Screenshot of the pop-up/error message
3. Additional information (if any)
NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.